The Day-To-Day Activities
We are seeking an experienced and results-driven Project Manager to oversee and lead various projects within our organization. The ideal candidate will be responsible for planning, executing, and closing projects, ensuring that they are completed on time, within budget, and meet quality standards. The Project Manager will work closely with cross-functional teams, business users and other key stakeholders to deliver successful project outcomes and ensure that benefits of the projects are realized. Supporting PMO HOD in overall management of IT change initiatives in UM.
Key Responsibilities:
Project Delivery
• Manage end-to-end project management including but not limited to defining scope, developing project plan and monitoring and controlling to ensure adherence
• Organize and lead cross-functional teams, delegate tasks and responsibilities to appropriate personnel. Motivate and supervise project team members and influence them to take positive steps and accountability for their assigned works
• Establish governance mechanism and drive the overall governance of the project to manage scope and control change
• Identify and mitigate project risks and drive issue resolution to ensure successful project delivery
• Work with Quality Assurance and Business users to ensure that project deliverables adhere to agreed quality
• Create project audit trail by document all key decision and changes to project plan
• Document lessons learnt and share best practices; update processes where necessary in line with lesson learnt and best practices
• Complete transition of project to operations teams and project closure
• Support business in reviewing project outcomes and benefits
• Manage and optimize project budget, ensuring all expenditure is in line with agreed budget
Stakeholders Management
• Establish and maintain relationship with internal stakeholders (UM leadership, business team, ISD GTM teams, PMO team etc.) and external vendors (3PP) to deliver solutions meeting customers’ needs
• Onboard and engage key stakeholders (internal and external) required for project execution and define and agree on expectations from each stakeholder
• Proactively engage with stakeholders to avert/resolve potential issues and risks
Stakeholder Communication and Reporting
• Serve as the primary point of contact for all project-related communication with stakeholders.
• Provide regular project status updates to stakeholders, including progress reports, risks and any issues that may arise to key stakeholders and senior management.
• Facilitate effective communication within the project team and across departments.
• Develop standard periodic reports and dashboards at project and program level for various stakeholders (e.g: Leadership level, CIO level, GTM level etc.)
• Leverage technology to automate reports and dashboard that can streamline communication, improve transparency, facilitate swift decision making, proactive risk and issue resolution
• Support the PMO HoD in creating a portfolio view of all ISD change initiatives (projects and change requests; completed, ongoing and planned) with clear health status, achievements, and challenges
Strategic Portfolio Management
• Ensure that all change initiatives in ISD pipeline are aligned to UM and ISD’s strategic objective and have clearly defined benefits
• Support the PMO HoD in facilitating demand planning process for all change initiatives (projects and change requests) to eliminate redundancies, identify synergies, prioritize execution and streamline resource utilization
• Support the PMO HoD in facilitating release management process to provide visibility of all planned changes to system and ensure smooth transition to operations
Ways of working – Project Management Best Practices and Compliance
• Ensure projects are executed compliance with UM and ISD’s processes and polices.
• Leverage UM and ISDs tools and template to ensure standardized ways of working across projects
• Use lessons learned and best practices to recommend enhancements to processes, tools, and templates