Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

The Day-To-Day Activities

Training Strategy Development:
Support the execution on the retail team front line develop comprehensive training programs that support the company’s goals and address employee skill gaps.

Training Needs Assessment:
Conduct regular assessments to identify training needs across departments and job roles through surveys, interviews, performance data, and consultations.

Program Design and Delivery:
execution on the training of vendor products with materials and curricula, including e-learning modules, workshops, seminars, and on-the-job training. Deliver training sessions or coordinate with trainers and external vendors.

Team Management:
work closely with the Area Manager and store manager and vendor team of trainers or coordinators. Facilitate continuous improvement and development of the training team.

Training Evaluation and Reporting:
Measure the effectiveness of training programs through feedback, assessments, and performance metrics. Prepare reports and present findings to management.

Compliance and Certification:
Ensure training programs meet legal and industry compliance standards, including health and safety, regulatory requirements, and professional certifications.

Mystery Shopper:
Work on mystery shopper project to manage the productivity and aligned the direction on retail transformation.

Stakeholder Collaboration:
Work closely with department heads, HR and leadership to align training efforts with organizational priorities.

Technology Utilization:
• Implement and maintain learning management systems (LMS) and other training technologies.

About You

1. Education/ What people Know:
Candidate must possess at least a Bachelor’s degree in Human Resources, Education, Business Administration, or related field

2. Experience/ What people Have Done:
Proven at least 3-5 years of relevant working experience in a retail management role, with at least 2-3 years in a fast moving sales and management capacity, preferably in the telecommunication industry and in a managerial role

3. Competencies/ What people Can Do:
• Proven track record of meeting or exceeding sales targets across multiple locations.
• Excellent leadership, coaching, and motivational skills.
• Strong verbal and written communication skills.
• Ability to mentorship sales staff and lead to improve productivity
• Ability to analyze complex data, identify trends, and make strategic decisions.
• Demonstrated ability to manage multiple priorities and projects simultaneously.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast-paced, high-pressure environment.
• Ability to travel frequently within the assigned geographical area

4. Personal Attributes/ Who people Are:
• Methodical with sense of urgency and able to work independently.
• Basic understanding of telecom technologies (e.g., mobile networks, broadband) to better assist customers with technical inquiries or issues.

5. Business justification to substantiate the role expansion (if applicable):
New Position for U Mobile Centre Expansion.

#L1-HF1

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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