Specialist, Radio Planning and Optimization (Northern & Southern)  

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Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

Job Summary

Responsible for supporting 4G and 5G radio network planning, optimisation, and performance improvement activities to ensure high-quality customer experience and service reliability. Manages network performance issues including MSQoS complaints, VIP cases, and customer escalations while driving timely resolution and continuous improvement. Works closely with internal teams, vendors, and regulatory bodies to ensure optimal network performance and compliance with industry requirements.

The Day-to-Day Activities
  • Perform 4G and 5G new site planning, RF optimisation, and network performance improvement activities.
  • Manage and ensure timely response and resolution of MSQoS issues to prevent service degradation and operational impact.
  • Attend Malaysian Communications and Multimedia Commission (MCMC) regional meetings and provide updates, resolutions, and follow-up actions related to network matters.
  • Handle VIP and customer complaints related to network quality and service performance.
  • Conduct network analysis, troubleshooting, and optimisation to improve radio network performance and customer experience.
  • Collaborate closely with vendors and internal cross-functional teams for issue escalation, resolution, and continuous improvement initiatives.

About You
  • Bachelor’s Degree in Telecommunications, Electrical, or Electronic Engineering.
  • Minimum 10 years of experience in RF Planning and Optimization within the telecommunications industry.
  • Strong understanding of 4G and 5G RAN architecture, radio network parameters, and optimization techniques.
  • Proven experience in resolving network quality issues through optimization and troubleshooting activities.
  • Strong troubleshooting and problem-identification skills in radio network environments.
  • Experience working with vendors for escalation and resolution management.
  • Ability to collaborate effectively across teams to manage and resolve RAN-related issues.
  • Strong capability to develop and implement strategies to improve network performance and operational efficiency.
  • Strong analytical, leadership, and decision-making skills.
  • Good communication, teamwork, and stakeholder management abilities.
  • Detail-oriented, accountable, and committed to delivering high-quality work with professionalism.
#LI-NE1

  Spoken Language:  Malay, English

  Written Language:  Malay, English

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.