Job Summary
Responsible for supporting IT operations across Microsoft SharePoint, Active Directory, AI adoption initiatives, and automation scripting activities. Contributes to the maintenance, enhancement, and reliability of core collaboration and identity management services while supporting process automation and productivity improvements. Works closely with IT teams to deliver operational support, documentation, and continuous improvement, while developing technical skills through structured learning and mentorship.
The Day-To-Day Activities
Support day-to-day operations of Microsoft SharePoint, including site configuration, content updates, user access management, and troubleshooting.
Support Microsoft Active Directory operations, including user administration, access provisioning, and domain management activities.
Assist in evaluating and implementing AI tools, including proof-of-concept initiatives and documentation of use cases to improve productivity.
Develop and maintain basic automation scripts (e.g., PowerShell, Python) to streamline IT processes and reduce manual effort.
Maintain accurate technical documentation and provide operational support to end users and team members.
Continuously develop technical skills in collaboration platforms, cloud technologies, AI tools, and automation to support team and organizational goals.