Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!
•  Awarded For
    o Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
    o Bronze Winner in Cross-Generational Workforce Engagement (2024)
    o Gold Winner for Excellence in Workplace Culture (2021)
•  Comprehensive medical, dental, optical and insurance benefits
•  Flexi working hours arrangements
•  Staff Line & Device Subsidy
•  Smart Casual Attire
•  Child Parental Care Leave
•  Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
•  Special employee discounts for selected F&B Brands

The Day-To-Day Activities

• In charge of Charging & Rating and Billing Systems
• Handle on daily operational tasks/issues/analysis and to ensure vendors met the Operational KPIs
• Manage and follow up closely with vendors to ensure escalated issues are resolved and meet all production KPIs assigned for operations. This includes contractual and ad-hoc KPIs
• Communicate and collaborate with internal teams and vendors for problem solving
• Ensuring all products deliverables shall be high on quality and erroneous free. This requires working closely to develop acceptance test cases and identifying bugs
• Escalate urgent or recurring operation issues to vendor / management
• Support of operation projects, change requests & system configuration request
• Plan and implement continuous process improvement on daily operations
• Develop more monitoring functions to manage the system's performance
• Develop and implement new monitoring functions to ensure that the convergent system runs with integrity minimizing any subscriber experience issues
• Practise knowledge sharing and continuous learning on new services / products
• Provide regular feedback and activities reports to immediate superior

About You

• Degree in Computer Science/ IT or equivalent.
• Minimum 3-5 years of relevant working experience
• Mandatory of concepts of BSS / OSS
• Knowledge & experience in Telco charging/ rating and billing will be an advantage
• Knowledge & experience in Oracle DB technologies, Linux Operating System will be an advantage
• Knowledge & experience in real-time monitoring tools/platforms(ELK stack, Grafana etc) will be an advantage
• Knowledge in micro-services, dockers, automation tools will be an advantage
• Possess strong analytical, diagnostic and problem solving skills
• Must possess good teamwork & working attitude, interpersonal skills, and initiative to explore and learn

What’s Next ?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

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